Frequently Asked Questions
Answers to common questions about funeral program printing.
Q: How long does it take to get the funeral programs?
A: 2-3 days on average. Once we receive all your information, we will design your program and send a proof via email to the address you provided. Please CAREFULLY review and make any changes or corrections as soon as possible. Once you give your final approval we will print your order and get them ready for pick up or to ship. Shipping varies due to location and your shipping selection.
Q: If I have any changes to the proof, how do I do that?
A: Samples are sent via email so you only have to reply to the email with your changes. The sooner you get any changes to us the better. No changes can be made after final approval.
Q: What kind of picture works for the cover?
A: A professional picture always works best, but even one that is crisp and clear. The better the picture, the better the program will look. We can crop around the person and take objects out, but if the majority of the person is being covered up, we may not be able to do much with it, especially if it involves something over or covering up the face. We cannot accept pictures from an ID that have a holograph.
Q: What if I want more prints after the funeral?
A: We will keep each file for about two years. If you (or anyone else) want reprints, just contact us and we will gladly reprint any program for just the cost of printing and shipping.
Q: Can I choose a different cover or maybe suggest a different cover style?
A: Sure. We will work with your suggestions. The designers will make decisions as to what looks best for the cover as well as what the customer has suggested.
Q: Can you bill the funeral home so it can be paid by the insurance policy?
A: We are constantly working to partner with local funeral homes. If we have a pre-existing agreement in place, we will be happy to bill the funeral home. If not, you will be responsible for the full payment of your order. Please call us FIRST to make arrangements. After your order is verified you will submit your information using the ONLINE FORM.